Frequently Asked Questions
Online Counselling | BC & ON
FAQ’s
Below is a list of the most common questions we are asked. We would be happy to answer any other questions you may have by contacting us here.
Online Therapy
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You can explore our therapist profiles to find someone whose expertise aligns with your concerns and who feels like a good personal fit. Then simply email us, complete a short intake form, and we’ll schedule a secure video session at a time that works for you. Reach out today to begin your healing journey!
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To prepare for your first session you’ll complete the intake form. Next, find a quiet, private space, test your internet/video, then click the secure link we email you. Your safe, confidential online session starts when you’re ready. Don’t forget to bring a drink and some tissues! Connect with us here, to get started with therapy today.
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We’re currently welcoming new clients and have a few openings each week. Your first session can be scheduled as soon as you’re ready. Reach out today!
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We adhere to British Columbia’s Personal Information Protection Act (PIPA) and the Health Professions Act, ensuring that all client information is encrypted, password‑protected, and never stored or recorded. Your privacy is our top priority. Connect with us today!
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No. All virtual sessions are live only and nothing is recorded, stored, or archived. Your conversation stays completely private and confidential. Contact us to get started today!
Fees and Payments
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The fees for Individual Counselling are below and are slightly different for each therapist.
$155.00 per 60-minute session
$195.00 per 75-minute session
$235.00 per 90-minute session
$310.00 per 120-minute session
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Couples Counselling or Relationship Therapy sessions are below and are slightly different for each therapist.
$175 per 60-minute session
$225 per 75-minute session
$275 per 90-minute session
$350 per 120-minute session
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The fees for Clinical Supervision are:
$155.00 per 60-minute session
$195.00 per 75-minute session
$235.00 per 90-minute session
$310.00 per 120-minute session
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Please provide 48 hours notice or as much time as possible to reschedule or cancel a session.
Please text for time sensitive issues.
If the session is not cancelled 24 hours before the scheduled appointment time, we will charge a full session fee for the session as we are unable to fill last minute sessions.
If there is a pattern of missed or rescheduled appointments, we reserve the right to end our working relationship and refer you to another counsellor.
Please be mindful when booking appointments and aim to attend the ones you book, as it can be difficult to fill sessions even with notice.
Thank you for understanding! If you still have questions, feel free to email us here.
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We accept e-transfers, cash and credit cards.
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We prefer to receive payment before or during the session to minimize additional work in following up with late or missed payments after the session. Connect with us to get started.
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You could ask about their qualifications including level of education, years of training or experience. Ask if they are registered with a professional association such as the British Columbia Association of Clinical Counsellors. You could ask practical questions such as fees, office location, how long are sessions and payment questions.
If you are seeking a therapist or a counsellor with for a specific issue such as sex therapy or looking for a specific modality such as emotion-focused therapy, you could to ask about this.
You may also want to ask about their counselling style as some counsellors are really directive and some primarily focus on empathic listening. Most counsellors offer brief complimentary consultations where you can discuss your questions and see how you feel when you connect with them. Contact us here to get started!
What matters the most, is finding the right fit for you!
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In your initial 60‑minute session we will review the intake and consent forms you’ve submitted (or bring with you), discuss the concerns that brought you to us, and determine together whether our therapeutic approach feels like a good fit. If we’re aligned, we’ll co‑create a treatment plan, arrange payment, and schedule your next appointment.
Throughout the session you’re welcome to ask any questions, this introductory meeting is designed to nurture, support, and empower you. When you’ve reached your goals, wish to pause, or need a referral to another health‑care professional, simply let your therapist know and we’ll help you transition smoothly.
Connect with us today with any questions you may have.
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Counselling, like other health professions, requires the client to be informed of the risks and the benefits of any treatment.
You have the right to consent to therapy by signing the consent form and if it is not signed, your engagement and participation in therapy would imply that you are consenting to therapy.
Consent is an ongoing process and can be withdrawn at any time, which would end the counselling relationship.
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Confidentiality means privacy, which means that everything you share in therapy stays strictly private. We never disclose your identity or any session details to anyone. Your information is always kept secure and confidential, unless you share a plan to seriously harm yourself or someone else. Please read the other FAQ about breaking confidentiality.
Connect with us here if you still have questions about your privacy!
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Confidentiality essential means privacy about your personal information. Everything you say in counselling will be kept private except for the following concerns.
If we believe that you are likely to attempt fatal harm to yourself or you share threats of lethal harm to another identifiable person, Therapists have a duty to report this to the authorities.
If children are being seriously harmed, courts request information or we need supervision, these are the only times we will take your personal information outside of the therapy room.
Also, if we see you in public, we will not approach you in order to protect our privacy and our mutual boundaries. Counsellors are ethically required to take confidentiality seriously and we do!
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You can just say that! You could share with them directly or with a text or an email about what you are thinking.
Perhaps, it might be that you would like to take a break or you would like a referral for a different specialty or perhaps you are feeling okay with how thing are and you don’t need to connect as often.
It is as easy as that!
We really do care about our clients and their journey’s and it is also helpful for therapists to know for scheduling purposes.
Contact with us here, if you’d like to connect.
The Counselling Process
Insurance
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Yes. Registered Clinical Counsellors are reimbursed through most insurance companies, though individual plans may vary.
Please contact your Insurance provider directly to inquire about which healthcare professionals your plan covers, how much is covered and the timeframe of your coverage.
Receipts are emailed to you within ten days after the session for you to submit it to your provider. Connect with us here if you still have questions.
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Each insurance company will have different ways to submit the receipt. Please check with your insurance provider for details.
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Yes, we accept funding from the Crime Victim Assistance Program (CVAP) and charge a small top-up fee per session.
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We really enjoy supporting First Nations people, though, FNHA offers a significantly reduced, fixed rate for all Registered Clinical Counsellor's regardless of experience or education, which makes it unsustainable to accept FNHA funding.
I encourage First Nations people who are seeking counselling and support to use their health benefits through their work first. I also encourage First Nations people to contact FNHA directly to request that this issue be addressed and resolved.
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We do not offer direct billing at this time. Connect with us here with any other questions you may have.
Registered Clinical Counselling
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A Registered Clinical Counsellor (RCC) is a mental health professional who has met the rigorous education, supervised practice, and ethical standards set by the British Columbia Association of Clinical Counsellors (BCACC), the regulatory body for counsellors in BC. To become an RCC, you must hold at least a master’s degree in counselling or a closely related field, complete a required number of supervised clinical hours, and commit to ongoing professional development. This designation assures clients that they are working with a qualified, ethically accountable therapist who is equipped to provide safe, evidence‑based, and trauma‑informed care. Connect with us today to get started!
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Registered Clinical Counsellors (RCCs) complete a three‑year master’s program that takes a biopsychosocial view of wellbeing. As part of the degree they finish an 8‑month (often extended) practicum, gaining hands‑on counselling experience in individual, family, group, and couples therapy.
The curriculum covers core counselling skills, ethical standards, assessment, research methods, and psychopathology, plus a range of therapeutic modalities; cognitive‑behavioral, emotion‑focused, psychodynamic, and humanistic approaches.
Throughout their studies they may also explore specialized topics such as; trauma, sexuality, health psychology, domestic abuse, and cultural diversity, meeting the hour‑requirements set by the British Columbia Association of Clinical Counsellors. Connect with us to learn more!
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Counsellor’s and therapist’s are healthcare professionals who are trained to work with people using counselling or therapeutic interventions in various settings. Both of these words can be used interchangeably in British Columbia. Still have questions, connect with us here!
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RCC’s cannot issue formal DSM diagnoses. We can assess symptoms, develop and work on a treatment plan, and refer you to a qualified healthcare professional if a formal diagnosis is needed. Still have questions, contact us here!
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No. As a Registered Clinical Counsellor we cannot prescribe medication, but we can discuss this with you and refer you to a healthcare provider who can prescribe medication. Reach out today to get started.
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Sex therapy is a form of talk therapy, just like traditional therapy, where you can explore topics related to sexuality, intimacy, and relationships with a professional therapist who is trained in this area.
It’s a safe, shame-free space to talk openly about your experiences, questions, and concerns, including your identity, desires, boundaries, and challenges.
We believe that sexuality is an important part of your overall health and well-being, and it deserves space in the conversation. Read more about sex therapy here.
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We offer online, trauma‑informed, sex‑positive, strength‑based, sex therapy, especially for people who identify as women, queer folks, and LGBTQIA2S+ individuals across British Columbia. Our approach is compassionate, inclusive, and rooted in curiosity, consent, and care.
Sex therapy offers a safe, supportive space to explore your relationship with your desire, erotic expression, and intimacy. Sex therapy can include working on healing from shame or trauma, reconnecting with your body, or navigating or exploring your gender identity. It can also be a space to explore your relationships, which could be heterosexual, vanilla, kinky, platonic, open or non-traditional relationships. You are welcome here.
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Sex therapy is a professional healthcare service, similar to talk therapy or clinical counselling where we can have an open conversation about your sexual health and wellness concerns in a safe and private setting with a trauma-informed therapist that is trained in sex therapy. Contact us here with any questions you may have.
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Sex therapy is exclusively talk therapy and does not include any form of physical touch or physical contact. Still have questions, contact us here.
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Absolutely! Sex therapy isn’t just about sex, it’s a safe, supportive space to explore anything that matters to you, whether it is relationships, self-esteem, trauma, or feelings or experiences you want to understand better including sex and sexuality.
Working with a sex therapist means you’re talking with someone who’s trained in sexuality and comfortable discussing sexuality in a shame-free and non-judgmental way. Whatever is on your mind, whether it is sexual or not, it deserves space in the conversation. Connect with us to get started today.
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Absolutely. You don’t need to bring a partner or even be in a relationship to discuss or explore your sexuality in therapy. Many people come in on their own to unpack things like desire, intimacy, identity, shame, past experiences or simply to get to know themselves more deeply. This is your space to bring up whatever is coming up for you and we will begin exactly where you are. Connect wth us to get started today.
Sex Therapy
Social Media & Privacy
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Our team invites you to follow their therapy pages for updates, resources, and wellness tips. To protect your confidentiality and maintain clear therapeutic boundaries, we do not accept friend requests from current or former clients on personal social media accounts. If you have any questions about our social media policy, please feel free to contact us to discuss them with any member of the team. We would be happy to connect with you!
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Yes, you can follow our therapy socials! We use our social media pages to promote our practice and share resources and inspiration. We do not search, follow or friend current or former clients and we make a practice of deleting any comments regarding our services. Contact us today, if you still have questions!
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The best way to reach us is email, or text, depending on the therapist. Please do not send DM’s on social media because social media sites are not secure, we cannot protect your privacy, and the message will likely be missed. If you still have questions, connect with us here!
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No, some sites automatically ask for reviews but please know that it is unethical for a therapist to ask for or display client reviews according to our registering body which is the British Columbia Association of Clinical Counsellors. Have more questions, connect with us here.
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If you use location-based services on your phone, you may wish to be aware of the privacy issues related to using these services.
If you have GPS tracking enabled on your device, it is possible that others could guess, where you are and that you may that you be a client, due to your location.
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No, it is likely the message will be missed. Please connect with your therapist directly via email or if discussed, by text. Still have questions, connect with us here.
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Our role is to provide scheduled counselling sessions only.
We do not offer crisis calls, on-call services or emergency services.
We do however, help prepare suicide safety plans for people struggling with suicidal thoughts and we can support you through this issue, during your scheduled appointments. Connect with us, if you have more questions.
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Please go to the nearest hospital or If you are unable to get yourself safely there, please dial 911 to contact emergency services and they will come get you and take you to the hospital to ensure your safety.
Or you can call the Fraser Health crisis line:
604-951-8855 or 1-877-820-7444 (toll-free) which is available 24 hours a day, 7 days a week.
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If you or someone you know is at serious risk of fatal harm or suicide, please text or call the following phone numbers.
Call 911 to get an ambulance to take you to the hospital.
For online text/chat from 6pm to midnight go to http://youthspace.ca/
For chat go to: www.youthinbc.com
Or for those under the age of 19 years old, please call the START Team at 1-844-START11 (1-844-782-7811).
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To keep yourself safe, find the safest place in your house and take care of your needs and avoid the kitchen, garage and bathroom. Hide things that you could harm yourself with including your car keys.
Next, have some food, drink some tea, breathe deeply, and take a nap. When you are able to, reach out to some safe adults or professional supports.
Emergencies
Are you wondering if therapy is right for you?
Let’s talk about what support could look like. Send us a message to set up your free consultation.